Privacy Policy

Introduction

Volto Streak respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle information when you visit our website or purchase our travel guides.

We are based in the United Kingdom and operate under UK data protection legislation, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

Information You Provide

When you contact us or purchase a guide, you may provide:

• Name and email address
• Billing information for purchases
• Content of any messages you send us
• Feedback or survey responses

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and general location
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system

Cookies

We use cookies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through our cookie banner and preferences modal. See our Cookies Policy for detailed information.

How We Use Your Information

Essential Uses

We process your personal data for the following purposes:

• Processing and delivering guide purchases
• Responding to enquiries and providing customer support
• Sending updates for guides you've purchased
• Maintaining records required by law
• Preventing fraud and ensuring website security

Optional Uses

With your consent, we may also:

• Send occasional updates about new guides or significant updates to regions you've purchased
• Use analytics to understand how visitors use our website
• Invite you to provide feedback on guides you've purchased

You can withdraw consent at any time by emailing us or using the unsubscribe link in communications.

Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfill purchases and provide services you've requested
• Legitimate interests: Improving our website, preventing fraud, and maintaining business records
• Consent: Marketing communications and optional analytics (where consent is required)
• Legal obligation: Maintaining records required by tax and business regulations

How We Share Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with:

• Payment processors: To handle transactions securely
• Email service providers: To deliver guides and respond to enquiries
• Analytics providers: To understand website usage (only if you consent to analytics cookies)
• Legal authorities: When required by law or to protect our legal rights

All third-party service providers are carefully selected and contractually obligated to protect your data in compliance with UK GDPR requirements.

Data Retention

We retain your personal data only as long as necessary:

• Purchase records: 7 years (tax and accounting requirements)
• Email correspondence: 3 years from last contact
• Website analytics: 26 months maximum
• Marketing consent: Until you withdraw consent or 3 years of inactivity

After these periods, data is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Request we limit how we use your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing that requires it

To exercise these rights, email us at [email protected]. We will respond within one month.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

• Encrypted connections (HTTPS) for all web traffic
• Secure storage with access limited to authorised personnel
• Regular security assessments and updates
• Password protection and authentication requirements
• Regular backups with encrypted storage

While we take security seriously, no internet transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

International Transfers

Your data is primarily stored and processed in the United Kingdom. Some third-party service providers may process data outside the UK. When this occurs, we ensure appropriate safeguards are in place through:

• Adequacy decisions recognising equivalent data protection
• Standard contractual clauses approved by UK authorities
• Other legally approved transfer mechanisms

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or via email to customers. The "Last updated" date at the top indicates when changes were made.

Continued use of our services after changes indicates acceptance of the updated policy.

Contact and Complaints

For questions about this privacy policy or how we handle your data, contact us at:

Volto Streak
42 Cartwright Gardens
London WC1H 9EL
United Kingdom
Email: [email protected]

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: volto-streak.com