Terms of Use

Agreement to Terms

By accessing and using the Volto Streak website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or purchase our guides.

These terms apply to all visitors, users, and customers of Volto Streak services.

About Volto Streak

Volto Streak is a trading name for a UK-based publisher of travel guides, operating from:

42 Cartwright Gardens
London WC1H 9EL
United Kingdom

Contact: [email protected]

Services Provided

We provide digital travel guides covering various regions of Great Britain. Our guides are delivered as downloadable PDF files and include detailed information about lesser-known destinations, walking routes, transport connections, and local knowledge.

We do not provide:

• Booking services for accommodation or transport
• Guided tours or organized trips
• Travel insurance or emergency assistance
• Real-time updates during your travels

Purchase Terms

Pricing and Payment

All prices are displayed in British Pounds Sterling (GBP) and include applicable VAT. Prices are subject to change, but changes do not affect purchases already completed.

Payment must be made in full at the time of purchase through our secure payment processor. We accept major credit cards and debit cards.

Delivery of Digital Guides

Upon successful payment, you will receive an email containing download links for your purchased guides. Links remain valid for 30 days and allow multiple downloads during this period.

It is your responsibility to download and save the guides within this timeframe. After 30 days, contact us to request new download links if needed.

Updates and Revisions

All guide purchases include free updates for two years from the date of purchase. When we publish updated versions of guides you've purchased, we will email you with new download links.

Updates are provided at our discretion and may include corrections, additional information, or revisions based on changed circumstances. We are not obligated to update guides on any particular schedule.

Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with a guide for any reason, contact us within 30 days of purchase for a full refund.

To request a refund:

• Email us at [email protected] within 30 days of purchase
• Include your order number or email address used for purchase
• Refunds are processed within 5-10 business days to your original payment method

After 30 days, purchases are non-refundable except where required by law.

Intellectual Property Rights

Our Content

All content on this website and in our guides—including text, images, maps, graphics, logos, and design—is owned by Volto Streak or licensed to us. This content is protected by UK and international copyright, trademark, and other intellectual property laws.

License to Use Guides

When you purchase a guide, we grant you a personal, non-exclusive, non-transferable license to use the guide for your own travel planning and reference.

You may:

• Download and store guides on your personal devices
• Print one copy for personal use
• View guides on multiple devices you own

You may not:

• Share, distribute, or resell guides to others
• Post guides publicly online or in file-sharing networks
• Modify, adapt, or create derivative works from our guides
• Extract substantial portions for republication
• Use our content for commercial purposes
• Remove or alter copyright notices or attributions

Accuracy and Disclaimer

Information Accuracy

We make every effort to ensure information in our guides is accurate and current. However, conditions change constantly—paths are diverted, businesses close, transport schedules change, and landscapes evolve.

While we conduct thorough research and regular updates, we cannot guarantee that all information remains completely accurate at the time you use it. Users should verify critical information before making travel decisions.

No Warranty

Our guides and website are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The information is completely accurate or error-free
• Our website will be uninterrupted or error-free
• Defects will be corrected immediately
• Our servers are free from viruses or harmful components

Limitation of Liability

Travel involves inherent risks. You are responsible for your own safety and decisions while travelling.

To the fullest extent permitted by law, Volto Streak shall not be liable for:

• Personal injury, property damage, or other harm occurring during travel
• Losses resulting from inaccurate, incomplete, or outdated information
• Expenses incurred due to changed circumstances (closed paths, unavailable transport, etc.)
• Indirect, consequential, or incidental damages
• Loss of profits, data, or business opportunities

Our maximum liability for any claims related to our services shall not exceed the amount you paid for the relevant guide.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be limited by law.

User Responsibilities

When using our guides, you agree to:

• Exercise reasonable judgment and caution
• Assess your own abilities and fitness for described activities
• Check weather conditions and seasonal factors
• Carry appropriate equipment and supplies
• Inform others of your plans when undertaking remote walks
• Respect private property and follow the Countryside Code
• Verify information independently when safety is a concern

Website Use

Acceptable Use

You may use our website for lawful purposes only. You must not:

• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Attack our website via denial-of-service or similar methods
• Scrape or harvest content systematically
• Use automated systems to access the site excessively
• Impersonate others or provide false information

Third-Party Links

Our website may contain links to third-party websites for reference. We do not control these websites and are not responsible for their content, accuracy, or privacy practices.

Links do not imply endorsement. Access third-party sites at your own risk and review their terms and privacy policies.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UK GDPR and data protection legislation.

By using our services, you consent to our privacy practices as described in that policy.

Changes to Terms

We may modify these Terms of Use from time to time to reflect changes in our practices, services, or legal requirements.

Significant changes will be notified through our website or via email to customers. The "Last updated" date at the top indicates when changes were made.

Continued use of our services after changes constitutes acceptance of the modified terms. If you disagree with changes, you should discontinue using our services.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may have additional statutory rights that cannot be excluded.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary. The remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and Volto Streak regarding use of our services.

Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under UK law. These rights include:

• Right to receive goods/services as described
• Right to receive digital content of satisfactory quality
• Right to remedies if content is faulty
• Consumer protection from unfair terms

For advice about your consumer rights, contact Citizens Advice or your local Trading Standards office.

Contact Information

For questions about these Terms of Use or any aspect of our services:

Email: [email protected]
Post: Volto Streak, 42 Cartwright Gardens, London WC1H 9EL, United Kingdom

We aim to respond to all enquiries within one business day.

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.